Frequently Asked Questions
Q: What is The Zarafa?
A: The Zarafa is a luxury five star nature lodge located in Hazyview, offering exclusive
one- and two-bedroom private pool villas with Thai-Balinese décor, world-class dining, and bespoke wellness experiences. We provide an unforgettable escape, surrounded by scenic
views of the Sabie River Valley and close to Kruger National Park.
Q: What makes The Zarafa different from other luxury accommodations?
A: The Zarafa provides an exclusive, intimate experience with only a few private pool villas, offering guests unmatched privacy. Our Thai-Balinese design, personalized service, and world-class dining set us apart from other luxury accommodations in the area.
Q: What makes The Zarafa different from other lodges near Kruger?
A: Unlike large safari resorts, The Zarafa focuses on privacy and intimacy. Each villa has its own swimming pool, a luxurious bathroom, and curated dining just for guests staying with us.
🛏️ Accommodation / Villas
Q: Does each villa at The Zarafa have a private pool?
A: Yes, all our villas feature their own private rim-flow pool, offering complete privacy and panoramic views of the Sabie Valley.
Q: What amenities are included in the villas?
A: Each villa includes air-conditioning, king-size beds, a stocked minibar, complimentary Wi-Fi, luxury toiletries, and a spacious private deck with loungers.
Q: Are the villas serviced daily?
A: Yes, all villas are serviced daily. Our staff will ensure your villa remains spotless while respecting your privacy.
🍽️ Dining
Q: What dining options are available at The Zarafa?
A: Our dining experience includes a 5-course Asian-fusion menu, private in-villa dining, and unique candle-lit Thai BBQ experiences. We also offer gourmet breakfasts and cocktails served in your private villa or on the deck with panoramic views.
Q: What meals are included in the stay?
A: Dinner and breakfast are included and can be enjoyed in your villa or at in the restaurant.
Q: Can I request a romantic private dinner?
A: Absolutely. We offer in-villa romantic dining experiences, complete with candlelight and personalized menus. Pre-booking is essential.
Q: Do you cater to dietary requirements?
A: Yes, we cater to a range of dietary preferences including vegetarian, vegan, gluten-free, and halal. Please inform us in advance.
🧖 Wellness & Spa
Q: Do you offer spa treatments?
A: Yes, we offer in-villa spa treatments including massages, facials, and relaxation therapies.
Our spa menu is designed to cater to your individual needs, providing ultimate relaxation in the comfort of your private villa.
Bookings can be made in advance or upon arrival.
Q: Can I book a couple’s massage?
A: Yes, we offer romantic couple’s massage packages in the privacy of your villa.
🐘 Experiences & Excursions
Q: How far is The Zarafa from Kruger National Park?
A: The Zarafa is only 17km (20-minute drive) from The Kruger National Park's Phabeni gate, making it an ideal base for safaris and wildlife viewing in the area.
Q: Do you offer guided safaris or Panorama Route tours?
A: Yes, we work with trusted local partners to offer tailored safari drives and Panorama Route day trips. We can arrange everything for you.
Q: Do you offer transportation services to nearby attractions?
A: Yes, we provide private transfers and guided tours to nearby attractions such as Blyde River Canyon, God's Window, and Pilgrim's Rest. We can also arrange transportation to and from airports.
Q: What is the best time of year to visit?
A: The dry season (May–October) is ideal for game viewing, but the summer months (November–April) are lush and great for birdwatching and photography.
💍 Romance & Special Occasions
Q: Can you help me plan a romantic proposal or honeymoon?
A: Absolutely. We specialize in romantic experiences — from sunset dinners to floral room setups. Share your ideas and we’ll make it magical.
Q: Is The Zarafa suitable for honeymoons?
A: Yes, we are a popular choice for honeymoons due to our private villas, luxurious ambiance, and romantic extras.
🛬 Logistics / Booking
Q: Do you provide airport transfers?
A: Yes, we offer transfers from Kruger Mpumalanga International Airport (KMIA) or Hoedspruit Airport. Fees vary depending on the airport.
Q: What is your cancellation policy?
A: Our cancellation policy depends on the season and package booked. Full details are available on your booking confirmation or via our reservations team.
📶 Other Practical FAQs
Q: Is there Wi-Fi in the villas?
A: Yes, complimentary high-speed Wi-Fi is available in all villas and common areas.
Q: Is The Zarafa family-friendly?
A: We welcome guests over the age of 18, as our retreat is designed to provide a tranquil, romantic atmosphere.
Q: What is the check-in/check-out time?
A: Check-in is from 2 PM, and check-out is by 11 AM. Early check-ins and late check-outs can be arranged upon request, depending on availability.
Q: Are there any nearby shopping or dining options?
A: While The Zarafa offers exclusive gourmet dining, guests can also visit Hazyview for local shops, markets, and a variety of restaurants offering South African cuisine.